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Career Opportunities

We are looking for an entrepreneurial, customer-centric, driven, high-energy customer experience executive to provide customers with the top-notch customer service experience.     

The customer success team is the first point of contact with the customers for event implementation, product training, product support, and event project co-ordination. The customer success team will work with the internal product team and sales team for successful delivery and satisfaction.

Responsibilities

  • Be a champion in resolving customer issues in a fast, reliable and timely manner
  • Be a champion in providing trust and reliable event expert consultation to the client
  • Be the point of contact for new and existing customers to provide event consultation and on-going user support via email, phone, chat and, face-to-face sessions
  • You will need to develop a deep understanding of our platform and technologies to provide event registration and ticketing expert consultation
  • You will need to collaborate with cross-functional teams between sales, product team and customers for successful event project delivery
  • You will need to provide Live product training to clients via face-to-face meetings or video conferencing to clients in different regions or timezones
  • Guide the customers and pro-actively follow-up with them to get the best out of eventnook services for their event success
  • You will need to provide onsite supervisor support on the event day to ensure the events using our product run smoothly and effectively
  • Identify inefficiencies and establish processes and best practices in place
  • Develop product tutorials, help guide and documentation

Requirements

  • Preferred 2 Years working experience but fresh grads are welcome to apply
  • Reliable, Dependable and Meticulous team player
  • Event Project Management Experience will be preferred but not required
  • Preferred someone with project and client management experience
  • Strong empathy for customers and passionate to solve customers’ issues
  • Growth mindset, Flexible, Adoptive and Resilient
  • Strong problem-solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Able to work independently in a fast-paced environment and tight deadline
  • Tech-savvy and familiarity with internet-based website and software services
  • Knowledge of creating websites and Html skills would be plus
  • You will need to be flexible to assist after office hours for event support
  • You will need to travel frequently to provide onsite event support
  • Preferred Diploma or Degree holder but not essential
  • Preferred Singaporean / PR

If this sounds like a fit, please send an email to hr(@)eventnook.com with your cover letter and CV attached. Please include the job reference number in the email subject.

Job Description (Overview):

We are looking for an entrepreneurial, customer-centric, driven and high-energy customer service professional to provide customers with the top-notch customer service experience.     

The customer success team is the first point of contact with the customers for event implementation, product training, product support, and event project co-ordination. The customer success team will work with the internal product team and sales team for successful delivery and satisfaction.

Responsibilities

  • Be a champion in resolving customer issues in a fast, reliable and timely manner
  • Be a champion in providing trust and reliable event expert consultation to the client
  • Be the point of contact for key accounts and event projects to provide event consultation and on-going user support via email, phone, chat and, face-to-face sessions
  • You will need to develop a deep understanding of our platform and technologies to provide event registration and ticketing expert consultation
  • You will need to manage the key event projects for successful delivery with high customer satisfaction
  • You will need to collaborate with cross-functional teams between sales, product team and customers for successful event project delivery
  • You will need to provide Live product training to clients via face-to-face meetings or video conferencing to clients in different regions or timezones
  • Guide the customers and pro-actively follow-up with them to get the best out of eventnook services for their event success
  • You will need to provide onsite supervisor support on the event day to ensure the events using our product run smoothly and effectively
  • Identify inefficiencies and establish continuous process improvement (SOP and SLA)
  • Ensure all customers inquiries are resolved within the SLA and exceed customer expectation
  • Develop event management best practices, product tutorials, help guide, and documentation
  • You will need to travel frequently to supervise onsite event support

Requirements

  • 4+ Years of working experience
  • Reliable, Dependable and Meticulous team player
  • Strong Project Management or Event Management Experience
  • Preferred someone with project and client management experience
  • Strong empathy for customers and passionate to solve customers issues
  • Growth mindset, Flexible, Adoptive and Resilient
  • Strong problem-solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Able to work independently in a fast-paced environment and tight deadline
  • Tech-savvy and familiarity with internet-based website and software services
  • Knowledge of creating websites and Html skills would be plus
  • You will need to be flexible to assist after office hours for event support
  • You will need to travel frequently to provide onsite event support
  • Preferred Diploma or Degree holder but not essential
  • Preferred Singaporean / PR

If this sounds like a fit, please send an email to hr(@)eventnook.com with your cover letter and CV attached. Please include the job reference number in the email subject.

We are looking for an entrepreneurial, customer-centric, driven, high-energy account executive with a solid business acumen who is ready to take the first steps towards business leadership roles at EventNook.   

This role is for individuals with at least 2 years of closing sales experience. To be considered, you must be confident presenting and pitching EventNook product to different stakeholders and teams from SME and corporate clients; be able to provide consultative sales and offers solutions which suit the best for customers events requirements;  be able to articulate EventNook’s value as applied to different use cases; and have excellent organization, communication, and time management skills.

Responsibilities

  • Handling inbound sales inquiries from prospective and existing customers who are interested to learn more about our solution.
  • Be an event product expert in providing trust and reliable consultation to the client
  • You will need to develop a deep understanding of our solution and understand an account’s needs and effectively communicate how EventNook will meet those needs
  • Set up and effectively run Live product demo and face-to-face meetings with clients
  • Ownership of the full sales-cycle, including contract generation and other deliverables for closing
  • Provide user product training to new users
  • Be the point of contact for existing customers to provide event consultation
  • Build relationships with a variety of existing accounts
  • Accurately forecast pipeline month over month
  • You will need to help and coach junior account executive for effective sales skills and serving the customer for high satisfaction
  • You will need to ensure 100% satisfaction with all customers
  • You will need to serve clients from a various timezone
  • You will need to travel to the region as and when required
  • Meet monthly sales goals and be the CEO of your sales target, prioritizing accounts in a highly strategic fashion

Requirements

  • 2+ Year of quota-carrying sales-related role preferably in B2B SAAS product
  • Event management experience would be plus
  • Growth mindset
  • Driven to hit sales quota target and exceed expectation
  • Strong listening and presentation skills
  • Strong problem-solving, negotiation and interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Able to work independently in a fast-paced environment
  • Tech-savvy and familiarity with internet-based website and software services
  • Previous sales experience will be preferred, but not required
  • Previous experience working within the event industry will be preferred, but not required
  • Preferred Diploma or Degree holder
  • Preferred Singaporean / PR

If this sounds like a fit, please send an email to hr(@)eventnook.com with your cover letter and CV attached. Please include the job reference number in the email subject.

If this sounds like a fit, please send an email to hr(@)eventnook.com with your cover letter and CV attached. Please include the job reference number in the email subject.

Empowering events in 21 countries and counting

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Join Our Team

To be part of our journey and making an impact on communities with inspiring events!